1. Home
  2. /
  3. General Practice
  4. /
  5. CDM Changes Are Coming This July — Is Your Admin Team Ready?

CDM Changes Are Coming This July — Is Your Admin Team Ready?

CDM Changes Are Coming This July — Is Your Admin Team Ready by GP Hero

From July 1st, Medicare’s CDM item numbers will change. These updates affect how General Practices handle care plans, patient reviews, and compliance documentation.

For many clinics, this means adapting fast or falling behind. But at GP Hero, our clients stay a step ahead—because we prepare before the pressure hits.

At GP Hero, We’re Already Prepared

Our Virtual Assistants (VAs) have completed an expert-led training module ahead of the July transition. This program was designed by our experienced trainers—May Ann Abrasado, Kristian Paul Midas, and Romeo Dequin—to ensure full compliance with the new CDM framework.

As a result, your VA will be equipped to:

  • Apply the new CDM item numbers confidently

  • Follow streamlined, MBS-compliant documentation workflows

  • Manage care plan prep and pre-consultation coordination

  • Automate follow-ups and recall processes efficiently

Because we train in advance, your team can hit the ground running.

Why This Matters for Your Practice

These MBS changes are not optional. Without the right support, clinics may fall behind, lose revenue, or risk Medicare audits.

With a trained GP Hero VA, you can:

  • Stay ahead of compliance requirements

  • Improve workflow efficiency

  • Free up your reception team for higher-value tasks

  • Avoid playing catch-up when the rules take effect

Our Difference? We Train With Purpose

Our VAs don’t just fill a seat—they solve problems. We train them specifically for Australian General Practice. They’re proficient in key systems like Best Practice, Cubiko, and HotDoc, and they undergo continuous professional development to stay sharp.

We also support each VA with a dedicated performance and training team, so you don’t have to worry about upskilling or quality control.

Book a Clarity Call Today

Don’t wait for July to scramble for help. Let us walk you through how we’re preparing your next VA to take on CDM and beyond.

Visit GP Hero and book a Clarity Call here.

Share this post:

Related Posts

Build Audit-Ready Telehealth Workflows for 2026 by GP Hero
by

Telehealth has become a permanent part of Australian healthcare — but with opportunity comes accountability. As digital consultations expand, so do compliance risks around billing, documentation, and privacy.

The Future of General Practice Why Multidisciplinary Team Care Matters by GP Hero
by

According to the RACGP 2025 Health of the Nation insights, team-based care is becoming central to how Australians access healthcare.

Telehealth Admin Virtual Assistants Supporting the Future of Hybrid Care by GP Hero
by

Once seen as a stopgap during the pandemic, telehealth has now become a permanent feature of Australian healthcare. Patients increasingly expect the convenience of virtual consultations, while clinics must adapt to new workflows that blend in-person care with telehealth services.

How Offshore Medical Admin Support Saves Clinics Time and Money by GP Hero
by

Running a general practice in Australia has never been more challenging. With staffing shortages, rising wages, and increasing admin demands, many clinics are stretched to the limit.
To cope, more practices are turning to offshore medical admin support — a scalable, cost-effective solution that saves both time and money while allowing onsite teams to focus on patient care.

Why HIPAA Compliance Matters in Healthcare Outsourcing And How GP Hero Leads the Way by GP Hero
by

Australian general practices are under more pressure than ever: tighter budgets, staff shortages, and a rising demand for patient care. To ease the load, many clinics are now turning to healthcare outsourcing engaging virtual assistants (VAs) to handle admin tasks such as billing, recalls, inbox management, and patient communication.

Bulk Billing Restrictions & MHR Updates How to Stay Compliant Without Burning Out by GP Hero
by

If you’re running a general practice in Australia, you already know compliance pressures are increasing. Between bulk billing restrictions and My Health Record (MHR) reporting requirements, clinics are being asked to do more—with fewer staff and tighter resources.

Why GP Hero is Australia’s Trusted Healthcare VA Agency by GP Hero
by

More clinics now turn to healthcare VA agencies in Australia. They choose trained, remote professionals who handle time-consuming admin tasks. In turn, onsite teams gain more time for patient care.

How Ma. Clark “Mary” Salvador Helped a Clinic in Victoria, Australia Overcome Staffing Struggles by GP Hero
by

Like many clinics across Australia, a medical center in Prahran, Victoria, was facing the dual challenge of staff retention issues and difficulty in finding qualified replacements. As shortages grew, important admin tasks started piling up, creating a knock-on effect for the entire practice.
Doctors weren’t receiving the right information in time, recalls were delayed, and patients were

Celebrating Excellence: Freddie and Ana Shine Bright at GP Hero
by

At GP Hero, excellence isn’t an accident — it’s a standard. Freddie and Ana, two standout VAs, are redefining general practice support with initiative, consistency, and genuine client impact. Their stories prove why GP Hero is the trusted choice for clinics across Australia.

Leading Through Change Sharrey’s Story of Trust, Teamwork, and Impact by GP Hero
by

Every team faces tough weeks. For one of GP Hero’s virtual assistant teams, last week brought miscommunications, shifting workflows, and the kind of challenges that can unsettle even the most stable setups.

The Ultimate “Offsite” Staff Task List

138 Tasks That General Practices Can Outsource For Higher Productivity

Download Resource Now

In this 30 minute video training you will learn 15 simple ways to get more qualified leads and loyal customers from your website.

"*" indicates required fields

GP Admin Staff Outsourcing in Australia

Get a hero who is dedicated to details and trained to tackle the daily tasks in your clinic with ease

LET US SAVE YOU TIME. We will help you beat the overwhelming pressures of staff turnover, and shortages and the burden of ever recurring recruitment. Click on the button below to connect to greater resources.