Learn more about how we give Australian General Practice the chance to fight and thrive, we do this by creating General Practice Heroes. Our core values guide our decisions and actions, as we strive to help our clients achieve their goals and succeed in a constantly evolving healthcare landscape.
Outsourcing admin support is one of the smartest moves a general practice can make. But as more offshore virtual assistant (VA) services enter the market, the challenge isn’t just deciding whether to outsource—it’s who to trust with your clinic’s operations.
Discover the major policy reforms, technological shifts, and workforce changes affecting Australian GP clinics in 2025. Stay prepared and future-proof your practice.
Every now and then, a piece of client feedback captures exactly why we do what we do. One of our clients recently shared a message that left our entire team feeling inspired, proud, and more motivated than ever.
When considering offshore support, general practice owners and managers often ask the same question: “How much does it cost?” At GP Hero, we believe in full transparency. That’s why we break down the actual costs—and more importantly, the value—of hiring a virtual assistant through our service.
The pandemic may have accelerated the adoption of telehealth, but its value is now firmly rooted in modern general practice. With patient expectations shifting toward convenience and accessibility, clinics across Australia are embracing virtual consultations as a core part of their service model.
Running a GP clinic can feel like a juggling act. Between managing patient care, admin tasks, and staffing issues, your onsite team may feel stretched thin. Furthermore, hiring more admin staff is costly—and often unsustainable.
As administrative workloads in general practice continue to grow, many clinics are considering offshore support to improve efficiency. While this can be a cost-effective solution, concerns around data privacy, security, and compliance remain critical. Ensuring that offshore services align with Australian healthcare regulations is essential to maintaining patient trust and operational integrity.
GP Hero is excited to be part of the SGPO 2025 Annual Conference (February 27-28)—the premier event dedicated to helping GPs future-proof their practices. With over 1,000 attendees already registered, this two-day online conference will provide actionable strategies to help practice owners move from chaos to control and achieve sustained profitability.
138 Tasks That General Practices Can Outsource For Higher Productivity
In this 30 minute video training you will learn 15 simple ways to get more qualified leads and loyal customers from your website.
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