Telehealth is Here to Stay
Once seen as a stopgap during the pandemic, telehealth has now become a permanent feature of Australian healthcare. Patients increasingly expect the convenience of virtual consultations, while clinics must adapt to new workflows that blend in-person care with telehealth services.
But this shift has created new admin challenges. Managing bookings, claims, and communication across both virtual and in-person models requires more than just extra effort it requires smarter systems.
The Admin Challenge of Hybrid Care
Hybrid care isn’t just about adding a video call. It comes with:
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Dual booking systems for in-person and telehealth consults
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Medicare billing complexities tied to telehealth claims
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Follow-up and recall tracking across different consultation types
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Documentation management to ensure patient records stay accurate and complete
Without the right support, these tasks can overwhelm front-desk teams and disrupt patient flow.
How a Telehealth Admin Virtual Assistant Helps
This is where a telehealth admin virtual assistant from GP Hero makes all the difference. Our VAs support clinics by:
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Managing telehealth bookings and patient reminders
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Ensuring Medicare billing and claims are accurate and timely
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Coordinating recalls and follow-ups for continuity of care
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Updating patient records and correspondence seamlessly
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Supporting hybrid workflows so onsite staff aren’t overloaded
The Benefits for Clinics
By delegating these tasks, practices gain:
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More time for doctors and staff to focus on patients
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Fewer claim rejections and revenue loss from billing errors
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Less stress for reception teams handling multiple systems
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Higher patient satisfaction with smooth, professional service
Why GP Hero is the Right Partner
GP Hero is more than an outsourcing agency we’re specialists in Australian general practice workflows. That means our VAs aren’t just trained in admin they’re trained in the specific requirements of Medicare, RACGP standards, and hybrid models of care.
And because we’re 100% HIPAA compliant, your clinic can trust that patient data is handled securely and professionally at all times.
Final Word: Build a Future-Ready Practice
Hybrid care is the future of general practice in Australia. With GP Hero’s telehealth admin virtual assistants, clinics can embrace this future with confidence without overloading staff or risking compliance errors.
Learn more about GP Hero’s telehealth admin VA services: www.gphero.com.au
Contact us here.
