Learn more about how we give Australian General Practice the chance to fight and thrive, we do this by creating General Practice Heroes. Our core values guide our decisions and actions, as we strive to help our clients achieve their goals and succeed in a constantly evolving healthcare landscape.
As Australian healthcare continues to evolve, one thing is clear the future of general practice is hybrid.
Balancing in-person consultations with telehealth and digital communication has become the new norm, helping clinics deliver connected care while improving efficiency and accessibility.
Starting November 1, 2025, the Australian Government will introduce key updates to the Medicare Benefits Schedule (MBS) – with changes designed to simplify billing, reduce administrative complexity, and align care delivery with modern clinical practice.
Australia’s healthcare system is evolving fast. After years of adapting to hybrid care, telehealth is no longer just a temporary fix it’s a core part of how general practices deliver patient care.
Telehealth has become a permanent part of Australian healthcare — but with opportunity comes accountability. As digital consultations expand, so do compliance risks around billing, documentation, and privacy.
According to the RACGP 2025 Health of the Nation insights, team-based care is becoming central to how Australians access healthcare.
Once seen as a stopgap during the pandemic, telehealth has now become a permanent feature of Australian healthcare. Patients increasingly expect the convenience of virtual consultations, while clinics must adapt to new workflows that blend in-person care with telehealth services.
Running a general practice in Australia has never been more challenging. With staffing shortages, rising wages, and increasing admin demands, many clinics are stretched to the limit.
To cope, more practices are turning to offshore medical admin support — a scalable, cost-effective solution that saves both time and money while allowing onsite teams to focus on patient care.
Australian general practices are under more pressure than ever: tighter budgets, staff shortages, and a rising demand for patient care. To ease the load, many clinics are now turning to healthcare outsourcing engaging virtual assistants (VAs) to handle admin tasks such as billing, recalls, inbox management, and patient communication.
138 Tasks That General Practices Can Outsource For Higher Productivity
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