We solve admin staff shortage for Aussie General Practices

At GP HERO, we lighten the load on General Practice owners and their teams by hiring, training and managing professional off site receptionists and administrators.

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Welcome GP Clinic Owners & Managers

Is your clinic drowning in endless admin tasks and phone calls?

Finding quality admin and reception staff in Australia is becoming increasingly difficult due to the biggest skills shortage in living memory.

And, once you finally complete the recruitment process the challenges continue with starting salaries now as high as $80K in capital cities and many clinics reporting an average turnover on reception staff as low as 6 months!

Since it is extremely hard to find extra staff at short notice, remaining staff are often reaching burnout, overwhelmed by an avalanche of endless tasks, and at risk of calling it quits themselves.

Daily tasks slip by the wayside, and many clinic owners and managers are left feeling like they are on a never ending cycle of hiring and training new people and never on top of all the things that need to get done in the clinic.

Surely there has to be a better way… (and there is!)

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Or Access Our Free Free Training

The Ultimate “Offsite” Staff Task List

138 Tasks That General Practices Can Outsource For Higher Productivity

Outsourcing Safely

Get more stuff done without risking privacy.

We understand that public perception can be that utilising overseas staff is a higher risk to your clinic and patients privacy – but managed well, this does not have to be the case. At GP HERO our privacy and security standards are not just “as-safe” as local facilities, but far safer. We exceed all the Australian standards set by accrediting and insurance bodies and we are so confident in our services that GP HERO Australia covers all liability in the unlikely event of a data breach so that you can have complete peace of mind.

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Or Access Our Free Free Training

Roles We Place

Our team of medical professionals are trained on running efficient clinics

Our recruitment, training and monitoring frameworks ensure that you get outstanding staff that will increase the productivity of your practice. Choose the role of your new Clinic-Super-Hero!

Admin Support

AKA The "Robin" Role

The behind-the-scenes HERO your clinic needs to help you tackle your backend administration tasks including allocating scanned documents, emptying email inboxes, performing bulk health identifier lookups, checking patient eligibility, medical history transfer requests, setting up team meetings, preparing and circulating meeting agendas and minutes, plus a whole lot more.

Appointment Book Manager

AKA The "Star Lord" Role

Your appointment book will run smoothly with your chosen HERO taking on tasks such as; confirming appointments, following up non-responders, identifying and booking patients for follow up, allocating rooms and personnel for upcoming appointments, managing appointments in HotDoc, running database searches for new opportunities and so much more.

Inbound Phone Calls

AKA The "Wonder Woman" Role

Alleviate the pressure of endless inbound phone calls with a well trained, friendly and capable phone receptionist. Your chosen HERO can; answer the phone with your clinic greeting, get a brief of the patient’s problem, set the correct appointment type with the correct GP at the right date and time, advise of payment for the appointment type set and a whole lot more.

Want a list of all the tasks they can do?

Free 45 Minute Video Training With Kody Thompson

How To Save 70% On Your Admin Staffing Costs Through Outsourcing

In this presentation you will learn…

7 reasons why your clinic MUST embrace the power of Virtual Assistants

How to user Virtual Staff without risking patient data or your accreditation

A list of more than 130 things you can outsource to a Virtual Assistant

How to get your new hire off to a great start and build a winning culture

A list of the crucial skills & tools you need to train your team member to use

How to track and improve the performance of your Virtual Assistant

The 3 biggest management mistakes most make and how to avoid them

How to go from one to building a small or large army of Virtual Assistants

And this is just a sample of the many things you’ll learn – in just 45 mins

Client Stories

Join leading Australian GP’s in building
stronger more scalable clinics

Maelene has consistently demonstrated a remarkable ability to quickly grasp new concepts and adapt to evolving tasks and challenges. She always keep an open mind for learning and she contributes to the overall efficiency of our team. Her commitment to accuracy ensures that tasks are completed with attention and thoroughness, reduced errors or oversights. Maelene also willing to work flexible during our month-end reporting week in order for us to deliver the result on time and we appreciate her effort and contribution.

Miao Du

Finance Manager

Finding talented staff in the current market is desperate. GP Hero was a life saver for our onsite admin team who were getting burnt out from carrying the entire load solo. Audrey does a variety of tasks for our practice and has become an integral part of our team. Audrey independently manages all of the recalls and reminders for our 3 clinics. This frees up around 5-10 hours of week of admin or nursing time for our onsite team and allows the nurses up to focus more on chronic disease management work. Audrey also manages all of our debtors for our three practices. She helped us establish an automated debtors process through HotDoc and now runs this completely independently and just provides us with a report each week on where she is at. As I said, life saver!

Nilusha De Silva

Offsite Admin Team Lead - M3 Health

Keeping You Resourced

We’ll find, train and manage the talent for you.

At GPHERO, we’ll do all the work finding and managing your new admin team member. The talent we source is exceptional with outstanding qualifications and experience. Our comprehensive training framework allows you to decrease the amount of time you spend training them and, we track and report their performance for you so that they get more work done in less time. Plus, if we ever need to hire additional team members, or replace those that have moved on, we’ll got you covered there as well!

Book a Chat

Or Access Our Free Free Training

Helpful Resources

Grow Your Clinic Faster

Looking for some resources that you can implement in your clinic right away? Use the cards below to access some of the frameworks we use in clinics to win back their time and increase their operational efficiency and profitability.

Staff Onboarding Checklist

Get access to our 30 step onboarding process (including email templates) and improve the likelihood of a positive onboarding experience and speedier road to meeting role requirements.

Flowchart & Email Templates

Managing Incoming Emails

Get access to best-in-breed systems for managing incoming email correspondence including the flowcharts and canned responses tried and tested by Aussie clinics.

Flowchart & Video

Booking Patient Appointments

Get instant access to the flowchart and step-by-step explainer video, walking through our best-in-breed system for booking patient appointments with accuracy.

Why You Must Be Outsourcing

Here’s six reasons your clinic should be Outsourcing with GPHERO

It doesn’t detract from Aussie jobs – it empowers them!

Some people will say that outsourcing costs Aussie jobs. It doesn’t. When your local team gets to focus on more engaging tasks and are no longer burdened by a constant barrage of admin tasks they will be far happier (and stay longer!)

It will drastically improve your operational efficiency

Your GPHERO will tackle with ease many of the daily tasks that are required to run a successful clinic. They will ensure “urgent issues” don’t affect important tasks or stop them from being done. Plus, they’ll help you turn your ideas into action faster.

It will save you up to 70% on admin staffing costs

Your GPHERO will typically save up to 70% on the cost of a full time receptionist or admin team member in comparison to hiring an Australian recruit. This will help you retain your local staff by taking low value tasks off their shoulders.

We are fully insured and cover all privacy liabilities

We hold insurance policies through MARSH insurance including Cyber Security, Professional indemnity and Medical Malpractice. If you would like to see a copy of the policy details please feel free to contact us.

We provide all the training and frameworks for performance

Our training is tailored for your clinic, delivered in person and we have a huge library with 516 Training Videos. We also offer elite ongoing support including access to analytical software which measures the KPIs of every staff member.

We recruit, train and manage the talent so you don’t have to

Imagine how much more you could do to develop and grow your practice if you could be relieved of the burden of major staffing issues. GPHERO specialises in staff outsourcing so we can help you get back to what you really want to be doing.

Solve your admin staff shortages for good

Get a hero who is dedicated to details and trained to tackle the daily tasks in your clinic with ease!

Apply For A Hero

We solve admin staff shortage for Aussie General Practices

Welcome GP Clinic Owners & Managers

Is your clinic drowning in endless admin tasks and phone calls?

The Ultimate “Offsite” Staff Task List

The Ultimate “Offsite” Staff Task List

Outsourcing Safely

Get more stuff done without risking privacy.

Roles We Place

Our team of medical professionals are trained on running efficient clinics

Admin Support

AKA The "Robin" Role

Appointment Book Manager

AKA The "Star Lord" Role

Inbound Phone Calls

AKA The "Wonder Woman" Role

Want a list of all the tasks they can do?

The Ultimate “Offsite” Staff Task List

Free 45 Minute Video Training With Kody Thompson

How To Save 70% On Your Admin Staffing Costs Through Outsourcing

Learn How To Save 70% On Your Admin Staffing Costs Through Outsourcing

Client Stories

Join leading Australian GP’s in building stronger more scalable clinics

Keeping You Resourced

We’ll find, train and manage the talent for you.

Helpful Resources

Grow Your Clinic Faster

Staff Onboarding Checklist

Staff Onboarding Checklist

Managing Incoming Emails

Managing Incoming Emails

Booking Patient Appointments

Booking Patient Appointments

Why You Must Be Outsourcing

Here’s six reasons your clinic should be Outsourcing with GPHERO

It doesn’t detract from Aussie jobs – it empowers them!

It will drastically improve your operational efficiency

It will save you up to 70% on admin staffing costs

We are fully insured and cover all privacy liabilities

We provide all the training and frameworks for performance

We recruit, train and manage the talent so you don’t have to

Solve your admin staff shortages for good

Join leading Australian GP’s in building
stronger more scalable clinics