At GP HERO, we lighten the load on General Practice owners and their teams by hiring, training and managing professional off site receptionists and administrators.
Welcome GP Clinic Owners & Managers
Is your clinic drowning in endless admin tasks and phone calls?
Finding quality admin and reception staff in Australia is becoming increasingly difficult due to the biggest skills shortage in living memory.
And, once you finally complete the recruitment process the challenges continue with starting salaries now as high as $80K in capital cities and many clinics reporting an average turnover on reception staff as low as 6 months!
Since it is extremely hard to find extra staff at short notice, remaining staff are often reaching burnout, overwhelmed by an avalanche of endless tasks, and at risk of calling it quits themselves.
Daily tasks slip by the wayside, and many clinic owners and managers are left feeling like they are on a never ending cycle of hiring and training new people and never on top of all the things that need to get done in the clinic.
Surely there has to be a better way… (and there is!)
The Ultimate “Offsite” Staff Task List
138 Tasks That General Practices Can Outsource For Higher Productivity
The Ultimate “Offsite” Staff Task List
138 Tasks That General Practices Can Outsource For Higher Productivity
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Outsourcing Safely
Get more stuff done without risking privacy.
We understand that public perception can be that utilising overseas staff is a higher risk to your clinic and patients privacy – but managed well, this does not have to be the case. At GP HERO our privacy and security standards are not just “as-safe” as local facilities, but far safer. We exceed all the Australian standards set by accrediting and insurance bodies and we are so confident in our services that GP HERO Australia covers all liability in the unlikely event of a data breach so that you can have complete peace of mind.
Roles We Place
Our team of medical professionals are trained on running efficient clinics
Our recruitment, training and monitoring frameworks ensure that you get outstanding staff that will increase the productivity of your practice. Choose the role of your new Clinic-Super-Hero!
Admin Support
AKA The "Robin" Role
The behind-the-scenes HERO your clinic needs to help you tackle your backend administration tasks including allocating scanned documents, emptying email inboxes, performing bulk health identifier lookups, checking patient eligibility, medical history transfer requests, setting up team meetings, preparing and circulating meeting agendas and minutes, plus a whole lot more.
Appointment Book Manager
AKA The "Star Lord" Role
Your appointment book will run smoothly with your chosen HERO taking on tasks such as; confirming appointments, following up non-responders, identifying and booking patients for follow up, allocating rooms and personnel for upcoming appointments, managing appointments in HotDoc, running database searches for new opportunities and so much more.
Inbound Phone Calls
AKA The "Wonder Woman" Role
Alleviate the pressure of endless inbound phone calls with a well trained, friendly and capable phone receptionist. Your chosen HERO can; answer the phone with your clinic greeting, get a brief of the patient’s problem, set the correct appointment type with the correct GP at the right date and time, advise of payment for the appointment type set and a whole lot more.
Want a list of all the tasks they can do?
The Ultimate “Offsite” Staff Task List
138 Tasks That General Practices Can Outsource For Higher Productivity
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Free 45 Minute Video Training With Kody Thompson
How To Save 70% On Your Admin Staffing Costs Through Outsourcing
In this presentation you will learn…
Learn How To Save 70% On Your Admin Staffing Costs Through Outsourcing
Complete the form below to get instant access to this video training.
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Keeping You Resourced
We’ll find, train and manage the talent for you.
At GPHERO, we’ll do all the work finding and managing your new admin team member. The talent we source is exceptional with outstanding qualifications and experience. Our comprehensive training framework allows you to decrease the amount of time you spend training them and, we track and report their performance for you so that they get more work done in less time. Plus, if we ever need to hire additional team members, or replace those that have moved on, we’ll got you covered there as well!
Helpful Resources
Grow Your Clinic Faster
Looking for some resources that you can implement in your clinic right away? Use the cards below to access some of the frameworks we use in clinics to win back their time and increase their operational efficiency and profitability.
Checklist & Email Templates
Staff Onboarding Checklist
Get access to our 30 step onboarding process (including email templates) and improve the likelihood of a positive onboarding experience and speedier road to meeting role requirements.
Staff Onboarding Checklist
Access our 30 step onboarding process (including email templates)
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Flowchart & Email Templates
Managing Incoming Emails
Get access to best-in-breed systems for managing incoming email correspondence including the flowcharts and canned responses tried and tested by Aussie clinics.
Managing Incoming Emails
Access our best-in-breed systems for managing incoming email correspondence.
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Flowchart & Video
Booking Patient Appointments
Get instant access to the flowchart and step-by-step explainer video, walking through our best-in-breed system for booking patient appointments with accuracy.
Booking Patient Appointments
Access the flowchart and step-by-step explainer video.
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